Facilities Telephone Fail

Moms in a rehab facility for a COPD (fluid in the lung) episode. She’s been sick with the flu for 3-4 days, we were told they were doing an X-ray yesterday to see if she has pneumonia or not. Found out it was never done. Today she calls barely able to talk saying their taking her to the ER. I call the nurses station to confirm where she’s going and am put on hold for over 25 minutes, transferee to five different extensions and the nurse I finally reached said she didn’t know where and would find out. Another 15 minutes of wait and I’m asked, “Uh, where do you want her to go?” OMG!!

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