It’s that time again, a time when “most” everyone who is in chronic pain wishes was easier to control, the dreaded medications refill. I have gathered my fair share of stories on this subject over the past 23-1/2 years since I was rear ended causing major chronic back pain. However I must say, I have never ran into this issue before. With no further ado, here goes nothing.
August 21st, 2016 Drop my six prescriptions off at the pharmacy for refills.
August 23rd, 2016 Meet with Pain Management doctor to obtain monthly refill of my oral pain medication and dropped off at pharmacy.
August 23rd, 2016 Received call from pharmacy that the middle man, Tenisis Group is not receiving any call back from my workers compensation (Sedgwick) adjuster and after six tries, six messages and six no call backs are suggesting that I call them myself to try and speed things up.
August 23rd, 2016 I call my adjuster, Jack* and just as Temisis did, I receive his voicemail. The difference however is I listened to it. In his voicemail he clearly states, “from August 20 – August 28, he will be out of the office and if the call is an emergency please contact his associate at (925) 123-4567 of course this is not the actual contact number. I then call his associate and I obtain her voicemail. This is the interesting part, her voicemail clearly states, “Hello, this is Kelly*, I will be out of the office from August 20 – August 24th and will return on August 25th. If this is an emergency please contact my associate Jack* at the following number (925) 123-4567.”
WHAT? WAIT A MINUTE, he’s on vacation or out of the office and his backup and her backup are also out of the office.
One question comes to mind, “How is any of these adjusters clients suppose to get their medications, x-rays, therapy, etc. approved if their both out of the office and when I call the direct number all I get is a third voicemail asking for a voice message so they can get back to you? I seem to have the worst time with getting medications approved at a rate of about 5-6 out of 10 times I am delayed in getting my refills on average 2-3 days and have had several that have gone as long as ten days.